INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
"Absolutely. We use 100% real product photography (no stock images) and conduct quality checks before shipping.
How can I return an item?
Our return process is simple and customer-first:
✓ Should any quality defects be identified, customers are required to notify our customer service department and initiate the return process within seven (7) calendar days from the date of delivery.
✓ Prepaid return labels for defective/wrong items
✓ Instant refunds upon warehouse scan (or specify processing time)
Where can I ship my order?
We provide volume-based logistics solutions:
• Small orders: Standard shipping
• Bulk orders: Dedicated freight options
Contact our specialists for a customized shipping proposal.
INFORMATION ABOUT US
